F.A.Q.
Can I manage multiple companies?
Yes, you can manage as many companies as you want with Luminiz. Each company can have separate billing, making financial and administrative management easier. Additionally, you can configure specific access for each company to better organize your work.
How long has Luminiz been on the market?
Luminiz, previously known as TULULU, has been on the market for over 5 years. We have continuously improved our solution in collaboration with our clients to best meet their needs and ensure an optimal user experience.
Are there limits on documents I can store?
No, there are no limits on the number of documents you can store on Luminiz. We offer unlimited storage space so you can keep all your important documents without worrying about capacity.
How many user profiles can I create?
You can create as many user profiles as needed. Each user can have personalized access, allowing you to manage permissions and ensure that each team member has access to the information they need.
What happens after the free trial?
After your free trial ends, you'll need to choose a paid subscription plan to continue using Luminiz. We offer flexible pricing options to suit different team sizes and needs. Your data will be preserved, and you can seamlessly transition to a paid plan without losing any of your existing work.
Can I import my Excel data?
Yes, Luminiz supports easy Excel data import. You can directly upload your Excel (.xlsx) files, and our system will automatically parse and convert the data into our platform's format. This allows for quick and hassle-free migration of your existing spreadsheets.
Is support available in multiple languages?
Our support team provides assistance in multiple languages to ensure a smooth user experience. Currently, we offer support in English, French, and Spanish, with plans to expand our language coverage in the future. Our multilingual support ensures that users from different regions can get help in their preferred language.
What are the data security guarantees?
Luminiz uses end-to-end encryption, daily backups, and GDPR-compliant security protocols. Your data is stored on secure servers with two-factor authentication and regular security updates.
How does synchronization between devices work?
Our platform offers instant, real-time synchronization. Whether you're working from your computer, tablet, or smartphone, your data is automatically updated and accessible across all your devices.
What is your data privacy policy?
We are committed to protecting your personal data. We never sell your information to third parties and offer complete control over your personal and professional data.
How do you manage platform updates?
Updates are automatic and seamless. We release improvements and fixes monthly, ensuring you always get the latest version without manual intervention.
Do you offer technical support?
Our support team is available via email, live WhatsApp, and phone during business hours. An online help center with tutorials and comprehensive documentation is also available 24/7: https://doc.luminiz.app/fr
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